Refund and delivery

Your digital product

Patient Path helps you compare the details in your dental quotes, prepare questions, find links to official clinic records, and keep your checks and treatment changes together. Personal journey tools and saving require active paid access.

Payments are processed through Lemon Squeezy checkout. We do not collect card information in the journey tool or accept payment by email.

Digital delivery

The product is 12 months of self-guided, personal access to the online tool on your devices. It includes entering your own quoted details, side-by-side comparison, questions to copy, checks before booking, consultation preparation and records of treatment changes, optional private account saving, and manual journey download and reopen. No personal review, clinic appointment, treatment or physical delivery is included.

After a successful payment, access is linked to the email address used at checkout. Instructions to set a password or sign in are emailed to that address. Your account shows the access period. There is no recurring subscription. Checkout confirms the final charge before you pay.

Online journey saving needs a separate, explicit agreement to store your dental-treatment information. You can download and reopen your own file without choosing online storage. After the 12-month access period ends, an existing online journey remains available to read, download or delete; new edits and online saves require active paid access.

Do not place an order unless the displayed access and delivery arrangements meet your needs. Keep your order confirmation and download your journey to retain your own records.

Our 14-day full-refund promise

You can request a full refund within 14 calendar days of purchase. You do not need to give a reason. Beginning to use the tool does not remove this product refund promise.

Email mahmoud@patientpathistanbul.com within that period. Include your order reference if available, the purchase date and the email used for the order. A simple statement that you wish to cancel and receive a refund is enough.

We will arrange the refund of the price paid to the original payment method within 14 calendar days of receiving the request. We do not charge a cancellation or refund fee. Your bank or payment provider may take additional time to display the credit.

This promise is in addition to rights under applicable consumer law. It does not limit rights concerning a faulty or misdescribed product, non-delivery or other legal remedies after the 14-day period.

A cancellation message you can use

To: mahmoud@patientpathistanbul.com. I wish to cancel my Patient Path purchase and request a refund. Purchase date: [your date]. Order reference: [if available]. Email used for the order: [your email].

You can use your own wording instead. Never include full card details, identity documents or medical information in a refund request.

Access problems

If the tool does not load, you cannot sign in or a saved file cannot be opened, email us with the page, browser and a short description. A screenshot using fictional information can help.

If access is not supplied after a successful purchase, contact us promptly using the checkout email and order reference if available. We will address the access issue or the appropriate refund or other remedy; the 14-day promise does not replace your statutory rights.